📍 Location: Suriname
📄 Employment Type: Full-Time
🔎 Industry: Business Process Outsourcing (BPO)
GameChangers Recruitment is seeking a highly motivated and experienced Operations Manager to oversee the day-to-day operations of a leading BPO (Business Process Outsourcing) environment. Our client, a fast-growing and dynamic company, is looking for a strategic leader with a strong background in process optimization, team leadership, and client relationship management.
If you thrive in a fast-paced, results-driven environment and have a passion for operational excellence, this is the perfect opportunity for you!
🔹 Key Responsibilities:
✅ Team Leadership & Supervision – Lead, coach, and develop a team of supervisors and agents to achieve high performance and engagement.
✅ Process Optimization – Analyze and improve operational processes to drive efficiency and ensure service excellence.
✅ Client Relationship Management – Act as the primary liaison for clients, ensuring expectations are met and SLAs & KPIs are aligned.
✅ Performance Management – Monitor key performance indicators (KPIs), ensure adherence to SLAs, and drive quality assurance.
✅ Budget & Resource Management – Manage budgets, forecast staffing needs, and allocate resources efficiently.
✅ Quality Assurance & Compliance – Implement strict quality control measures and ensure regulatory compliance.
✅ Risk & Issue Management – Identify risks, develop mitigation strategies, and handle escalated issues.
✅ Training & Development – Develop training programs and continuous learning initiatives for operational teams.
✅ Technology & Tools Management – Ensure operational systems and tools are optimized for efficiency and effectiveness.
✅ Strategic Planning & Continuous Improvement – Develop long-term strategies to drive operational growth and innovation.
🔹 What We’re Looking For:
✔ Degree in Business Administration, Operations Management, or a related field (preferred).
✔ Minimum 2 years of experience in operations management, preferably in a BPO or customer service environment.
✔ Proven expertise in team leadership, process optimization, and client relationship management.
✔ Strong analytical and problem-solving skills.
✔ Excellent verbal and written communication skills.
✔ Proficiency in CRM, WFM, and operational management tools.
✔ Ability to manage multiple projects while maintaining high-quality standards.
🔹 Why Join?
🚀 Be part of a high-growth, fast-paced BPO environment.
📈 Lead impactful projects and drive operational excellence.
💡 Work in a collaborative and dynamic team culture.
🌍 Make a significant contribution to a global client network.
🔹 How to Apply?
📩 Ready to take the next step in your career? Apply now!
